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Home Accept and validate sales orders Account for taxes Acquire workspace and facilities Address tax inquiries Adjust accounting records Adjust financing program Administer benefit enrollment Administer compensation and rewards to employees Administer HR policies Administer key account details Administer licensing terms Administer options Align employee with organization development needs Align learning programs with competencies Align marketing programs with consumer service strategy Align staffing plan to work force plan and business unit strategies/resource needs Align stakeholders around strategic vision Allocate marketing budget Analyze adjustments Analyze and evaluate competition Analyze and report employee utilization Analyze and report paid and unpaid leave Analyze assets and predict maintenance requirements Analyze budget Analyze category/product positioning and performance Analyze competing organizations, competitive/substitute products/services Analyze credit scoring history Analyze customer attrition and retention rates Analyze customer complaint data and identify improvement opportunities Analyze customer metrics Analyze customer profitability Analyze customer purchase patterns Analyze customer revenue trend Analyze customer service data and identify improvement opportunities Analyze customer website activity Analyze deal options Analyze delinquent account balances Analyze demographics Analyze existing customers Analyze feedback of customer's needs Analyze financial health Analyze historical and planned promotions and events Analyze market and industry trends Analyze organization’s spend profile Analyze organizational characteristics Analyze performance Analyze performance against benchmark data Analyze point of sales (POS) data and market/competitive information Analyze problems, requests, and inquiries Analyze processes Analyze product and service satisfaction data and identify improvement opportunities Analyze risk activities and update plans Analyze sales trends and patterns Analyze systems and technology Analyze, negotiate, resolve, and confirm bank fees Analyze/Approve new account applications Apply cash remittances Appoint responsible executives Appraise the external environment Approve investment plan Approve or reject warranty claim Approve payments Approve pricing strategies/policies and targets Approve reimbursements and advances Approve requisitions Archive and retain records of non-hires Assess and analyze impact of each option Assess brand performance management Assess brand/product marketing plan performance Assess cash flow potential Assess connection to other initiatives Assess cultural issues Assess culture and readiness for project management approach Assess current compliance position and identify weaknesses or shortfalls therein Assess customer and product profitability Assess feasibility of integrating new leading technologies into product/service concepts Assess future risks and opportunities Assess integrated sales and demand plan performance Assess internal and external business environment Assess IT needs and engage IT function Assess maturity of existing KM initiatives Assess new technology innovations Assess order performance Assess organizational implication of feasible alternatives Assess problem and determine work requirements Assess production performance Assess readiness for change Assess relationships Assess risks to determine which to mitigate Assess risks using enterprise risk framework policies and procedures Assign and support process ownership Assign resources to product/service project Assign roles and responsibility for internal controls Audit invoices and key data in AP system Audit treasury procedures Authorize return Balance demand and supply plans Build prototypes Build prototypes/proof of concepts Calculate and optimize destination dispatch plan Calculate and optimize destination load plans Calculate and pay applicable payroll taxes Calculate and record depreciation expense Calculate consolidation at source Calculate customs duty Calculate deferred taxes Calculate interest and fees for in-house bank accounts Calculate net profit Calculate performance measures Calculate product revenue Calculate production performance measures Calculate requirements at destination Calibrate test equipment Capture and report relevant tax data Capture and reuse lessons learned from change process Capture feedback to refine existing products and services process Certify and validate suppliers Change fit/form/function of workspace and facilities Clarify purchasing requirements Close projects Close/capitalize projects Collaborate demand with customers Collaborate design with suppliers and contract manufacturers Collaborate on design with suppliers and external partners Collaborate with supplier and contract manufacturers Collaborate with suppliers to identify sourcing opportunities Collaborate with trade customers to create sales and promo plan Collect and maintain account information Collect and merge internal and third-party customer information Collect and record employee time worked Communicate and implement price changes Communicate EHS issues to stakeholders and provide support Communicate HR strategies Communicate mission Communicate outsourcing needs Communicate planning information to customer teams Communicate plans and provide updates to stakeholders Communicate quality specifications Communicate strategic vision to stakeholders Communicate targets to operating divisions Communicate warranty policies and offerings Conduct clinical and product claims testing Conduct consumer/shoppers tests and interviews Conduct financial justification for project approval Conduct financial review Conduct gap analysis Conduct health and safety and environmental audits Conduct in-house product/service testing and evaluate feasibility Conduct internal process and external competitive benchmarking Conduct legal/regulatory/medical review Conduct mandatory and elective external reviews Conduct mergers and acquisitions (M&A) analysis Conduct NPD process assessment Conduct organizational risk analysis Conduct performance assessments Conduct planning activities for major trade customers Conduct post launch review Conduct pricing analysis Conduct profitability analysis Conduct qualitative/quantitative research and assessments Confirm alignment of product/service concepts with business strategy Confirm alignment of property requirements with business strategy Confirm internal capabilities Confirm marketing alignment to business strategy Confirm specific service requirements for individual customer Consolidate and optimize total tax plan Control quality of returned parts Coordinate introduction of products and sunset obsolete products with retailers/distributors Coordinate the sharing of risk knowledge across the organization Correspond/Negotiate with customer Correspond/Negotiate with delinquent accounts Create alternative financing programs Create and manage warranty rules/claim codes for products Create and release final advertising Create applicant record Create baselines for current processes Create budget Create business case and obtain funding Create commitment for improvement/change Create compliance function Create customer profile Create EHS policy Create enterprise measurement systems model Create marketing budget Create project account codes Create resourcing plan and schedule Create service order fulfillment schedule Create strategic and tactical sales plans by customer Create training and communication plans Create unconstrained plan Create/Distribute purchase orders Create/maintain employee on-boarding program De-duplicate customer data Define advertising media objectives and strategy Define and communicate code of ethics Define and manage channel/store format strategy Define and manage governance approach Define and manage personas Define brand equity position Define business process objectives and risks Define capacities Define capital expense policies Define critical-to-quality characteristics Define current business Define direct marketing strategy Define employee competencies Define employee development guidelines Define employee performance objectives Define entity/unit risk tolerances Define future state Define HR and business function roles and accountability Define internal marketing communication strategy Define key performance measures Define labor and materials policies Define manufacturing goals Define new media communication strategy Define offering and positioning Define omni-channel requirements Define omni-channel strategy Define outsourcing policies Define point of sale (POS) communication strategy Define portfolio governance Define post launch support model Define preventive quality activities Define process steps for controls (or integration points)Define product/service requirements Define production balance and control Define production network and supply constraints Define production process Define production workplace layout and infrastructure Define promotional concepts and objectives Define public relations (PR) strategy Define required competencies Define reverse logistics strategy Define roles and accountability of core group versus operating units Define roles and resources Define sampling plan Define scope Define strategic options Define system security requirements Define target audience Define trade programs and funding options Deliver employee benefits program Deliver operations training Deliver opportunity to sales team Deliver programs to support work/life balance for employees Deliver technical training Deploy the project Derive ‘services-as-a-product’ offering Derive interoperability requirements for products and services Derive regulatory compliance requirements Derive requirements from industry standards Derive safety requirements for products and services Derive security requirements for products and services Describe means to achieve desired state Design alliance programs and methods for selecting and managing relationships Design and implement control activities Design and manage product data, design, and bill of materials Design and obtain necessary materials and equipment Design and plan launch of project Design facility Design for manufacturing Design for product servicing Design for product upgrades Design for re-manufacturing Design logistics network Design preliminary sales collateral, point-of-sale (POS) and promotion prototypes Design recognition and reward approaches Design the relationships between organizational units Determine and document warranty policies Determine availability Determine available to promise Determine batch numbering system Determine batch usage Determine build or buy decision Determine change enablers Determine channel role and fit with target segments Determine costs of marketing Determine critical activities Determine customer lifetime value Determine customer segment specific pricing Determine finished goods inventory requirements at destination Determine fulfillment process Determine growth potential Determine HR costs Determine key cost drivers Determine lot numbering system Determine lot use Determine market share gain/loss Determine optimal portfolio Determine overhead and fixed costs Determine patent and copyright needs Determine plan for new product development and introduction Determine pricing based on volume/unit forecast Determine recruitment methods and channels Determine relative market share Determine risk tolerance for organization Determine sales resource allocation Determine sources and uses of capital Determine stakeholders Determine target segments Determine variable costs Develop action plan to improve performance Develop advertising Develop and approve capital expenditure plans and budgets Develop and confirm internal controls for treasury Develop and execute advertising Develop and execute other marketing campaigns/programs Develop and follow legal policies and procedures Develop and maintain budget policies and procedures Develop and maintain delivery service policy Develop and maintain enterprise risk policies and procedures Develop and maintain job descriptions Develop and maintain quality/inspection documents Develop and manage analyst/financial community relations Develop and manage shareholder/investor relations Develop and test prototype production and/or service delivery process Develop audit and compliance plan Develop B2B strategy Develop B2C strategy Develop baseline demand forecasts Develop benchmarking capabilities Develop benefits and rewards plan Develop business rules to provide personalized offers Develop capital investment policies and procedures Develop cash flow forecasts Develop change management approaches Develop change management plans Develop communication plan Develop compensation plan Develop consumer/shopper market insight and identify trends Develop core KM methodologies Develop customer business plan Develop customer communication calendar Develop customer trade investment plan Develop customer trade strategy and customer objectives/targets Develop demand consensus forecast Develop employee career plans and career paths Develop employee diversity plan Develop employee induction program Develop enterprise compliance policies and procedures Develop family support systems Develop final product and manufacturing costs Develop foreign, national, state, and local tax strategy Develop funding models Develop governance model with roles and accountability Develop high performers/leadership programs Develop HR policies Develop innovation strategy Develop lean/continuous improvement strategy Develop marketing messages Develop marketing strategy for new and existing brands Develop merger/demerger/acquisition/exit strategy Develop mitigation plans for risks Develop new branding Develop new KM approaches Develop new technologies Develop omni-channel policies and procedures Develop other HR programs Develop partner and alliance management strategies Develop partner/alliance strategy Develop performance improvement plan Develop plan for improvements Develop plan for new product/service development and introduction/launch Develop pricing and scheduling estimates Develop procurement plan Develop product sales projection Develop product/service design specifications Develop project measures and indicators Develop project plans Develop promotional and category management calendars (trade marketing calendars)Develop quality controls Develop recruitment program Develop regulatory compliance procedures Develop rewards/incentives plan Develop risk management/hedging strategy Develop risk mitigation and management strategy and integrate with existing performance management processes Develop role activity diagrams to assess hand-off activity Develop role analysis and activity diagrams for key processes Develop salary/compensation structure and plan Develop sales communication plan Develop sales/key account plan Develop service as a product strategy Develop service delivery training plan Develop standard testing procedures Develop strategic measures and indicators Develop strategy for HR systems/technologies/tools Develop succession plan Develop sustainability strategy Develop tax plan Develop training and communication plans Develop training materials Develop training plan Develop training program Develop treasury procedures Develop user experience design specifications Develop value proposition including brand positioning for target segments Develop workforce strategy models Develop, conduct, and manage employee and/or management training programs Discuss account resolution with internal parties Discuss resolution with internal parties Disseminate new item and price information Document design specifications Draw up and make offer Eliminate quality and reliability problems Engage media provider Engage third-party advertising agency Engage/Retain outside counsel if necessary Enhance/Modify existing KM approaches Ensure compliance with legal policies and procedures Ensure quality of service Ensure risks and risk mitigation actions are monitored Ensure that each business unit/function follows the enterprise risk management process Ensure that each business unit/function follows the enterprise risk reporting process Enter employee time worked into payroll system Enter orders into system Establish (tax and book) depreciation policies Establish accountability for change management Establish accounting policies Establish and communicate expense reimbursement policies and approval limits Establish and maintain process framework Establish and maintain process tools and templates Establish and publish treasury policies Establish appropriate performance indicators (metrics)Establish appropriate performance measures Establish AR policies Establish board of directors and audit committee Establish change adoption metrics Establish channel-specific metrics and targets Establish common financial systems Establish credit policies Establish customer terms and conditions Establish distribution center layout constraints Establish dynamic deployment policies Establish fixed-asset policies and procedures Establish guidelines for applying pricing and discounting of products/services Establish HR measures Establish incentive plan Establish inventory management constraints Establish investment policy Establish materials management contingency plans Establish monitoring frequency Establish need for change Establish partner and alliance management goals Establish policies and procedures Establish policies for delinquent accounts Establish policies/procedures for adjustments Establish portfolio strategy Establish production monitoring frequency Establish program structure and approach Establish project scope Establish quality targets Establish relationships with agencies Establish scope and governance of treasury operations Establish sourcing relationships Establish training needs by analysis of required and available skills Establish transportation management constraints Establish/Clarify new roles Evaluate acquisition options Evaluate alternative financing programs Evaluate and manage event performance Evaluate and refine hedging positions Evaluate and review performance program Evaluate and revise demand forecasting approach Evaluate breadth and depth of organizational structure Evaluate channel attributes and potential partners Evaluate de-merger options Evaluate divesture options Evaluate environmental impact of products, services, and operations Evaluate existing KM approaches Evaluate existing products/services Evaluate impact of project management (strategy and projects) on measures and outcomes Evaluate IP acquisition options Evaluate merger options Evaluate new products Evaluate partner/alliance results Evaluate performance of existing products/services against market opportunities Evaluate pricing performance Evaluate promotional performance metrics Evaluate sales results Evaluate the effectiveness of the employee on-boarding program Evaluate the requirements for strategic relationships Evaluate training effectiveness Execute compliance program Execute detailed line schedule Execute investment plan Execute on-boarding program Execute packaging strategy Execute pricing plan Execute product repair Execute projects Execute promotional activities Expedite orders and satisfy inquiries Extend or change the relationships File regulatory payroll tax forms Finalize financing program Finalize product/service characteristics and business cases Finalize technical requirements Forecast credit scoring requirement Forecast volume of customer service contacts Form design team Formulate mission Gather and solicit post-sale customer feedback on products and services Gather current and historic order information Gather skill requirements according to corporate strategy and market environment Generate constrained plan Generate customer billing data Generate detailed schedule Generate line level plan Generate sales forecast Generate service order Handle sales order inquiries including post-order fulfillment transactions Hire candidate Identify alliance opportunities Identify and capture upsell/cross-sell opportunities Identify and deploy candidate selection tools Identify and implement enterprise risk management tools Identify and refine performance indicators Identify and schedule resources to meet service requirements Identify and select improvement opportunities Identify applicable regulatory requirements Identify appropriate project management methodologies Identify barriers to change Identify brand and portfolio gaps Identify budget/roles Identify change champion(s)Identify common customer complaints Identify compensation requirements based on financial, benefits, and HR policies Identify completed service orders for feedback Identify core competencies Identify critical materials and supplier capacity Identify cross-functional processes Identify design/development performance indicators Identify ecological concerns Identify economic trends Identify enterprise level risks Identify gaps and needs Identify implications for key operating model business elements that require change Identify implications for key technology aspects Identify incidents and adverse events Identify incomplete service orders and service failures Identify intellectual property concerns Identify issues/problems with performance Identify licensing and co-branding opportunities Identify links to key initiatives Identify manufacturing/service delivery process performance indicators Identify market segments Identify measurement methods Identify new media for marketing communication Identify new technologies Identify opportunities to eliminate warranty waste Identify performance trends Identify political and regulatory issues Identify potential customers Identify potential improvements to existing products and services Identify product/service bundling opportunities Identify product/service design and configuration changes Identify production performance trends Identify project requirements and objectives Identify project resource requirements Identify regulatory and stakeholder requirements Identify requirements for changes to manufacturing/delivery processes Identify resources and develop measures Identify restructuring opportunities Identify risks Identify social and cultural changes Identify specific IT requirements Identify staffing requirements Identify strategic HR needs Identify/perform cross-sell/up-sell activity Identify/receive leads/opportunities Implement and maintain controls-related enabling technologies and tools Implement buying consortiums Implement cross-functional buying teams Implement e-procurement Implement emergency response program Implement enterprise compliance activities Implement integrated supply Implement missing or stronger regulatory compliance controls and policies Implement mitigation plans for risks Implement new KM approaches Implement other retail pricing programs Implement pollution prevention program Implement promotional pricing programs Implement purchasing cost reduction program Incorporate ethics training into HR Incorporate learning into future/planned consumer promotions Install and validate production process or methodology Integrate preventive maintenance into operations schedule Interview candidates Introduce new products/services Investigate incidents and adverse events Liaise with authorities Maintain and administer applicable deductions Maintain and administer employee earnings information Maintain chart of accounts Maintain controls-related technologies and tools Maintain customer/product master files Maintain documentation of contacts Maintain fixed-asset master data files Maintain intellectual property rights and restrictions Maintain master data Maintain master production schedule Maintain process specification data Maintain records for regulatory agencies Maintain relationships with regulators as appropriate Maintain tax master data Maintain/Manage electronic commerce Maintain/Update employee induction program Manage activities of audit and compliance function program Manage and facilitate inter-company borrowing transactions Manage and oversee banking relationships Manage and reconcile cash positions Manage asset resource deployment and utilization Manage bills of material Manage capacity utilization Manage cash equivalents Manage cash flows Manage central incoming payments on behalf of subsidiaries Manage centralized outgoing payments on behalf of subsidiaries Manage collaborative replenishment planning Manage construction or modification to building Manage continuous cost improvement Manage contracts Manage copyrights, patents, and trademarks Manage cost of supply Manage creative/media service providers Manage customer master data Manage customer relationships Manage customer sales calls Manage customs processing import Manage data source vendors Manage database and fulfillment vendors Manage default accounts Manage dispatch plan attainment Manage drawings Manage EHS costs and benefits Manage employee referral programs Manage employee skill and competency development Manage engineering change orders Manage expatriates Manage export control Manage exposure risk Manage financial intermediary relationships Manage flow of returned products Manage foreign exchange risk Manage improvement projects Manage in-house bank accounts for subsidiaries Manage in-store POP (Point of Purchase) merchandising Manage inbound material flow Manage interest rate risk Manage internal audits Manage internal payments and netting transactions Manage issuer exposure Manage key capabilities of compliance function Manage liquidity Manage materials master lists Manage notification outcome Manage organizational model and reporting relationships for compliance function Manage partner load plan Manage payments and deductions Manage personnel accounts Manage physical finished goods inventory Manage presentation to customs Manage product images Manage product/material classification Manage program execution Manage program stakeholders and partners Manage project scope Manage quality improvement Manage questions and issues associated with product introduction Manage raw material inventory Manage recruitment channels Manage recruitment vendors Manage regulatory requirements Manage regulatory submission life cycle Manage repair/refurbishment and return to customer/stock Manage requisition dates Manage resource deployment Manage routings Manage sanctioned party list screening Manage service order fulfillment Manage specifications Manage tax plan Manage traceability data Manage training schedule Manage transportation fleet Manage/track applicant data Match needs to supply capabilities Match opportunities to business strategy Measure and report EHS performance Measure and report process performance Measure contribution to business strategy Measure cost drivers Measure cost effectiveness Measure cycle time Measure demand forecast accuracy Measure financial returns on completed capital projects Measure process efficiency Measure realization of objectives Measure staff productivity Migrate to new organization Model and document processes Modify involved party details Modify job requisitions Monitor activity against demand forecast and revise forecast Monitor and control portfolio Monitor and evaluate quality of customer interactions with customer service representatives Monitor and report events influencing factors Monitor and report on warranty management metrics Monitor and report performance Monitor and respond to social media activity Monitor and test regulatory compliance position and existing controls Monitor and track capital projects and budget spending Monitor change Monitor changes in tax status of employees Monitor control effectiveness Monitor credit Monitor customer loyalty program benefits to the enterprise and the customer Monitor effectiveness of personalized offers and adjust offers accordingly Monitor external opportunities and threats Monitor improved process performance Monitor inbound delivery performance Monitor material specifications Monitor production runs Monitor quality Monitor quality of product delivered Monitor regular, overtime, and other hours Monitor relationships Monitor risks Monitor tax compliance Monitor the regulatory environment for changing or emerging regulations Monitor the success of the partnerships Monitor treasury procedures Monitor/Manage supplier information Negotiate and establish contracts Negotiate offer Negotiate service-level agreements Negotiate terms for facility Notify hiring manager Obtain candidate background information Open job requisitions Operate compliance function Optimize customer and product mix Optimize transportation schedules and costs Organize daily service order fulfillment schedule Outline initial processing parameters Perform and report trending analytics Perform benefit reconciliation Perform business unit reporting/review management reports Perform competitive analysis Perform competitive analysis of benefits and rewards Perform consolidated reporting/review of cost management reports Perform consolidations and process eliminations Perform construction performance management Perform continuous improvement activities Perform cost of sales analysis Perform due-diligence Perform goods issue Perform inventory accounting Perform inventory management Perform job-specific roles mapping and value-added analyses Perform legal and management consolidation Perform life cycle costing Perform organization redesign workshops Perform preventative asset maintenance Perform process governance activities Perform product classification Perform product costing Perform profit center accounting Perform recovery workout Perform recruiting activities/events Perform root cause analysis Perform salvage activities Perform tax planning/strategy Perform testing using the standard testing procedure Perform variance analysis Pick, pack, and ship product for delivery Plan and develop cost and quality targets Plan and initiate compliance program Plan and manage meetings Plan and test promotional activities Plan employee benefits Plan employee resourcing requirements per business unit/organization Plan for product/service offering modifications Plan inbound material receipts Plan packaging strategy Plan preliminary media buys (print, television, radio)Plan, transport, and deliver outbound product Post and reconcile intercompany transactions Post AR activity to the general ledger Post job requisitions Post receivable entries Prepare activity-based performance measures Prepare and post management adjustments Prepare and report enterprise risk to executive management and board Prepare appropriate reports Prepare AR reports Prepare business unit financial statements Prepare chargeback invoices Prepare consolidated financial statements Prepare for sales and operations planning (S&OP) meeting Prepare foreign taxes Prepare high-level business case and technical assessment Prepare periodic budgets and plans Prepare periodic financial forecasts Prepare reports Prepare statements for board review Prepare tax returns Prepare trial balance Prepare/Analyze procurement and vendor performance Prioritize and select new product/service concepts Prioritize opportunities consistent with capabilities and overall business strategy Process adjustments/write off balances Process allocations Process and audit carrier invoices and documents Process and distribute manual checks Process and distribute payments Process and oversee debt and investment transactions Process and oversee electronic fund transfers (EFTs)Process and oversee foreign currency transactions Process and oversee interest rate transactions Process and record fixed-asset additions and retires Process and record fixed-asset adjustments, enhancements, revaluations, and transfers Process and record fixed-asset maintenance and repair expenses Process back orders and updates Process claims Process customer feedback on services delivered Process customer request Process financial accruals and reversals Process journal entries Process payables taxes Process payment for legal services Process payments Process period end adjustments Process period-end adjustments Process reimbursements and advances Process related entries Process/Review requisitions Produce and distribute employee annual tax statements Produce cash management accounting transactions and reports Produce credit/collection reports Produce debt and investment accounting transaction reports Produce hedge accounting transactions and reports Produce quarterly/annual filings and shareholder reports Produce regulatory reports Promote and sustain activity and involvement Prove capability to assess compliance with requirements Provide account statements for in-house bank accounts Provide employees with EHS support Provide feedback and insights to appropriate teams (product design/development, marketing, manufacturing)Provide fixed-asset data to support tax, statutory, and regulatory reporting Provide process training Provide product tracking Provide sales and product/service training to sales partners/alliances Provide service to specific customers Provide warranty-related recommendations Publish processes Quantify market opportunities Realign and refresh project management strategy and approaches Receive customer complaints Receive customer problems, requests, and inquiries Receive input from external advisors Receive input from internal advisors Receive Request For Proposal (RFP)/Request For Quote (RFQ)Receive strategy/budget Receive work product and manage/monitor case and work performed Receive, inspect, and store inbound deliveries Receive/Deposit customer payments Reconcile fixed-asset ledger Reconcile general ledger accounts Reconcile purchase orders Reconcile warranty transaction disposition Record address details Record and manage EHS events Record contact details Record key customer communication profile details Record project-related transactions Record test results Reengineer business processes and systems Refine customer requirements Refine formulation based on market research, technical and cost analysis Refine packaging Refine pricing as needed Refine product/service to eliminate quality and reliability problems Refine promotional performance metrics Refine/Update ethics polices/procedures Reinstate or suspend accounts based on credit policies Release production orders and create lots Relocate material and tools Relocate people Remediate control deficiencies Report Corrective Action Preventive Action (CAPA)Report maintenance issues Report on enterprise risk activities Report on profitability Report on risk activities Report the status of project Report to external auditors Report to internal management Report to regulators, share-/debt-holders, securities exchanges, etc.Report to third parties Request and receive defective part Request engineering change Rerun defective items Research/Resolve order exceptions Research/Resolve payable exceptions Resolve customer billing inquiries Resolve customer complaints Resolve customer problems, requests, and inquiries Resolve incidents and adverse events Respond to AP inquiries Respond to audit inquiries Respond to customer complaints Respond to customer problems, requests, and inquiries Respond to employee payroll inquiries Retain records Retire outdated products/services Retrieve full customer details Review and approve capital projects and fixed-asset acquisitions Review and approve data access requests Review and report program performance Review and report project performance Review and revise HR plans Review compensation plan Review distribution network Review effectiveness of supply chain and distribution network Review existing accounts Review infringement of patents and copyrights Review involved party information Review market performance by country and geographic area Review organization's capital needs/budgets Review product placement Review product troubleshooting methodology Review quality and performance of the product Review retention and motivation indicators Review RFP/RFQ request Review, appraise, and manage employee performance Revise business case and make go/no go decision Revise customer strategies, objectives, and plans based on metrics Revise financial analysis Revise treasury procedures Reward and motivate employees Route customer complaints Schedule customer service work force Schedule field service Schedule preventive (planned) maintenance (preventive maintenance orders)Schedule production orders and create lots Schedule requested (unplanned) maintenance (work order cycle)Scope processes Search/File for intellectual property protection Seek opportunities to improve efficiency and value Select alliances Select and reject candidates Select category/product strategy Select channels for target segments Select process improvement methodology Select property Select suppliers Set and enforce approval limits Set corporate financial targets Solicit customer feedback on complaint handling and resolution Solicit customer feedback on customer service experience Solicit customer feedback on services delivered Solicit post-sale customer feedback on ad effectiveness Solicit/Track vendor quotes Specify development timing targets Submit/present bid/proposal/quote to customer Support inventory and production processes Support process execution Support transition to new roles or exit strategies for incumbents Take corrective action as necessary Terminate involved party information Test candidates Test packaging options Test with customers/consumers Track and analyze non-conformance trends Track carrier delivery performance Track fixed-assets including physical inventory Track inventory accuracy Track inventory deployment Track legal activity/performance Track performance of new-customer and product strategies Track product availability Track third-party logistics storage and shipping performance Track work force utilization Train employees on appropriate regulatory requirements Translate customer service requirements into logistics requirements Transmit billing data to customers Understand consumer needs and predict customer purchasing behavior Understand current state Understand customer business and requirements Understand the organization's growth objectives Validate opportunities Validate value proposition with target segments Validate warranty claim Validate with strategy/business plans Verify AP pay file with purchase order vendor master file Verify business unit and functional risk mitigation plans are implemented Work with manufacturers on process/manufacturing

Identify key metrics for assessing customer service

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